Archive for the ‘HBS Model Essays + Comments’ Category

HBS cover letter advice, sorta.

Monday, November 30th, 2009

As follow-up, do you have feedback on the following 2 issues:

1. If I choose the cover letter as one of the optional essays, would it be a good idea to focus on one single personal/background/non-professional area that I believe defines me to a large extent?

YOU COULD –AS NOTED, NO WRONG ANSWER, AND IF THAT AREA CONTRIBUTES W. REST OF YOUR STORY AND GIVES ADCOM NEW INFO ABOUT YOU, IT GETS DIGESTED HOLISTICALLY W. OTHER ESSAY ANSWERS (AND PEDIGREE, STATS) AS PART OF BIG PICTURE. YOU MAY NEED TO POSITION TALKING ABOUT IT AS ONE OF PRIM. REASONS YOU WANT TO GO IN SOME WAY, SO IT IS A NOMINAL COVER LETTER. OTHERWISE YUO MIGHT DO BETTER SHOEHORNING IT IN TO E.G. DIFFICULT DECISION, ENGAG. W COMMUNITY ETC.  BUT AS NOTED, THEY DONT CARE WHAT THE NOMINAL QUESTION IS, THEY CARE ABOUT WHAT YOU HAVE TO SAY AND HOW IT ADDS UP.

2. For the accomplishments essay, could one of them be related to a very recent EC ( i.e. started this fall ), but that I feel particularly proud of in terms of both initiative and impact?

SURE. DONT OVERTHINK THIS, E.G. THEY WILL SMELL OUT THAT I JUST DID THIS B.C. OF APP.  READING APPS, ONE OFTEN DOES NOT TAKE THE ENERGY TO DEAL W. CHRONO (E.G. WHEN DID THIS HAPPEN) AND EVEN IF YOU SAY,

“LAST FALL, I STARTED XYZ ORG, ….” THE LAST FALL PART DOES NOT GET PROCESSED, READER IS PAYING ATTENTION TO ORG AND WHAT YOU DID.

New HBS Essay Questions

Thursday, May 15th, 2008

HBS has published its new questions, see below & note the revised calendar for due dates –if you applying round one, the app. is due on October 15th. MY ADVICE FOR ANSWERING THESE QUESTIONS IS GIVEN IN NEXT POST
http://www.hbs.edu/mba/admissions/writtenapplication.html

Essays:

  1. What are your three most substantial accomplishments and why do you view them as such? (600-word limit)
  2. What have you learned from a mistake? (400-word limit)
  3. Please respond to two of the following (400-word limit each):
    1. What would you like the MBA Admissions Board to know about your undergraduate academic experience?
    2. Discuss how you have engaged with a community or organization.
    3. What area of the world are you most curious about and why?
    4. What is your career vision and why is this choice meaningful to you?

Advice for New HBS Essay Questions

Thursday, May 15th, 2008

 

  1.  

Amazingly, for the first time I can recall, there is no DEFINING LEADERSHIP QUESTION, which used to be the HBS calling card, not sure if this was oversight, or boredom, or what, but I always found that question to be pretty helpful way to separate the four-star restaurants fr. the happy meals.  Of course,  to the extent you have a defining LEADERSHIP exp. in a volunteer org, you can use it for that question. AND I STRONGLY SUGGESST THAT–WHICH MEANS YOU GO BACK TO OLD SCHOOL AND COME UP W. FOUR KEY ACCOMPLISHMENTS [3 for Sig Accomplishments, and one defining Community Service accomplishment] + then do VISION. My guess is, that will be the most common template: e.g. the two optional questions will be Comm Service (aka Defining Leadership) and Vision.

To the extent one can read anything into these new questions, other than haste and disinterest, it is that they swing younger, w. community service and undergrad  taking up a lot of real estate. Four total questions instead of five? Just proof of an obvious trend, they know what they like, and they dont need you to take off all your clothes to figure out if they like or not. They just need a look at your face, your measurements, and your shtick. Plus the interview. Guess they can do that in 4 questions.

 

OK, on a question by question basis: my take on the new optional questions are

Please respond to two of the following (400-word limit each):

What would you like the MBA Admissions Board to know about your undergraduate academic experience?

hmmmmmm, hard to get value add out of this unless you use it as an invitation to tell your life story: e.g I arrived at Dopey University [1. after being in US only two years; 2. as stary eyed pre-med student w. my doctor mom and dad monitoring my every quiz, 3. dead set on making sure that George W. Bush would never serve a third term, then I found out he couldn’t anyway, so I became a comic video maker ……………] where you fill in the family background of your story, to the extent that has not happened before in essays about mistake or accomplishments. Then you build off that to introduce growth or signature issues in your app/lofe. You dont have to write about ‘academic’ exp. per se, even tho the question says that, THEY DONT CARE, TRUST ME, they just want to find out what makes you tick, not how well you technically answer their questions. Sooooooooo, this question could be good for someone who has an interesting life story to tell, in addition to having 3 sig. accomplishments outside college. Or someone who had major shift in college away fr. pre-med towards micro lending etc. and why. I would NOT use this essay to discuss BORING drivel like how come, based on the arcane requirements of your major and distr. requriements in your department, you had to take course 1 2 and 3, and why those grades were B+ and not A, so actually gpa in your major SHOULD be 3.72 and not 3.59 etc. Altho MANY DO THAT, seriously. There is part in app. often question 13, where you can concisely (500 characters) discuss drivel like that.

Discuss how you have engaged with a community or organization.

Note it says a community or organization, –so you can, I imagine, talk about being a guru in the Grand Theft Auto 4 community, even tho there is no organization per se, just a bunch of wingnuts in a discussion group, where you have become respected as the master blaster (hmmmmmmmm, this is beginning to sound like me on this Forum), but as a rule HBS really does like ORGANIZATIONS w. names, tax-exempt status, hierarchy, and boards of directors (ahem, to take one example, HBS itself) where they can see you working and thru others, making an impact, standing up for your ideas, etc, etc. or even over the course of 3 years, having a defining leadership experience. THIS IS A GOOD QUESTION TO ANSWER IF YOU GOT THE GOODS AND SHOW IMPACT, GROWTH, PUBLIC SERVICE, BLAH BLAH

What area of the world are you most curious about and why?

Dudes, don’t answer this question unless your interest is based on solid contacts and accommplishments, this is not a trivia game, or contest to see whose passport has the most stampls. My guess is, this will be the least answered optional question,and WITH GOOD REASON. If you have a solid interest someplace, you can probl. do better working that into Career Vision, and why meaningful, and tell us in a more concrete way why you plan to become the Charles Schwab of China (or Central Asia) b.c. of emerging trends in that area where middle class are beginning to invest, etc. or why you plan to start low cost medical treatment centers in Indian Villages, blah blah, you’d do better working w.in framework of career vision. IMHO.

What is your career vision and why is this choice meaningful to you?

Hmmmmmmmm, folks, this is an obvious question to answer, but guess what, THE VAST MAJORITY OF ACCEPTED KIDS LAST YEAR ALSO ANSWERED THIS QUESTION AS AN OPTION, AND DUH, THEY GOT ACCEPTED. SO DON’T DOUBLE THINK THIS, ANSWER IT. UNLESS YOU GOT A POWERFUL REASON TO WORK W. OTHER QUESITONS. There are lots of ways to skin this cat, but lemme give you a tip: dont talk about WHY HBS, that is just wasted verbiage. Kids got in last year who did that, but it was because of other things in their apps, the why HBS part never moved the ball forward one inch. A way better answer is to announce some goal that makes sense given your background and positioning, sound like you know what you are talking about, refer to others in the field, and then personalize WHY SIGINIFICANT based on your drives, experiences, hopes, calling etc. etc. 

if you have questions about the above, or any part of HBS app. happy to answer them. Just post. 

 

HBS: which optional questions to choose

Thursday, September 20th, 2007

hbs-career vision essay–this was a question submitted by BW poster:
Is it a dealbreaker to skip the “optional” career goals essay for HBS?  I thought I might go with “Is there anything else you want ADCOM to know?” in my application and talk about career goals in the interview, if I get one. 


ANSWER: Well, it is not a dealbreaker, altho my bet is, of the~ thousand kids they admit, like 85+ percent (maybe 90+) will have answered that question, but that could also be the stat from the general applicant pool, so not sure there is any predictive value. I cert dont know, altho WOULD LIKE TO, what the admit percent is of kids who answer that question vs. leave it out, altho my guess is, pretty similar. It just seems a good way to round out your story, and in some cases, if you are a-typical, a valued piece of info as to why you need MBA in light of goals. Answering this question WRONG can be a deal-breaker (well deal-damager), e.g. if you declare some set of goals that does not compute w. need for MBA — want to be movie star, anchor man, super real estate agent in Hamptons (well, maybe), run the largest auto detailing shop in Canada (real example, not a chain, etc. Just expand two man biz–also no good if you say you want to start Hedge Fund to rival X Y Z and you dont have any experience.  General High School fantasies about biz also not good, e.g. I want to be a Tycoon, or Start Reality TV show about CEO’s (who knows, some dude w. an MBA could start a TV show about hiring people, but my guess is, that was not on his app). To kick  it up a notch.  The real impt questions are those which capture what you have in fact DONE not what you want to do, to wit, 3 accomplishments, mistake, and Leadership. Leadership Q is now, amazingly optional, but prob.  also answered by 90+, and a good idea, too, b.c. you can write an impactful answer here, more so than saying right things about sustainability in career answer, which is true, but hey, anyone can say they want to start largest auto detailing shop in Canada and keep it green too, but real leadership exp. tend to be unique and telling.

To kick it out a notch: I’d say like ~70 percent of the apps they get will have leadership and career questions as 2 out of 3 of the optionals, and, dudes, I’d think a long time before not doing that yourself, dont get cute, it dont work, unless you have a very good reason. Beyond that,

it is pzzble in Undegrad Q to actually explain something, or provide context for you entire app. by esp. explaining who you were like when you entered school, and what happened there.

it is pzzble in what else to tell some charming pwerful story about birth in poor, violent place, and how that has impacted values blah blah and score,

it is pzzble in Global issue to link some global issue w. your own accomplishments and dreams, altho DO NOT WRITE SOME POTTED PLANT HERE about global warming etc.

it is pzzble in culture shock to say something smart and revealing, esp. if you have been victim and did something about it, but even w.out that kind of drama, just capturing how you felt in alien enviro and how it recalibrated values can be a plus.

You kinda have to think which pzzble gain best suits your story. The choice is often not so impt as it seems, the HBS admit process is dense and holistic, your deal usually comes out in the wash, and that is what they are looking for.

Great concepts for leading ‘change’ essays

Wednesday, August 1st, 2007

Breakthrough Education

Thursday, August 2, 2007

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http://www.mb.com.ph/YTCP2007080299289.html#

Leading Change: Making transformation work

It has been observed by many organizational behaviorists that despite all the talk, books, effort and money thrown into change efforts in organizations, most fail. But why?

John Kotter, a professor of leadership at the Harvard Business School said that “the most general lesson to be learned from the more successful cases is that the change process goes through a series of phases that, in total, usually require a considerable length of time.”

He pointed out that skipping steps creates only an illusion of speed and never produces meaningful results. And making mistakes in the process can produce devastating effects, slowing down the momentum and disregarding hard-won achievements.

Kotter summarizes the eight steps as follows:

 

* Establish a sense of urgency. Many successful change efforts start when some individuals or groups create urgency by looking hard at an organization’s competitive situation, market position, technological trends and financial performance. Without motivation, people won’t help-and the efforts go nowhere.

 

* Create a powerful guiding coalition. Change efforts often start with one or two committed people, and should grow continually to include more and more who believe that changes are necessary. This group helps bring in more on board with new ideas. The building of this coalition coupled with their sense of urgency, their sense of awareness on what’s going on and what needs to be done is vital.

 

* Create a vision. Successful transformation rests on having a clear vision of the future. A vision that is easy to communicate and appeals to the stakeholders. The vision works in different ways: It helps ignite motivation, keeps all projects and changes aligned, provides an avenue to evaluate how the organization is doing, and provide the rationale for the changes the organization will have to engage with.

 

* Communicate that vision. Leaders should know how much communication of the vision is needed, and then multiply the effort by a factor of ten. Leaders must ‘walk their talk’ if they want people to perceive their efforts as important. The bottom line is that a transformation is bound to fail unless all stakeholders understand, appreciate and commit to themselves to make the change happen. Without credible communication, the hearts and minds of the people are never captured.

 

* Lead others to act on the vision. Action is essential to empower others and to maintain the credibility of the change effort as a whole. Nothing is more disappointing than believing in the change but then not have the time, money, help, or support needed to realize it. Along the way, many obstacles will be met. You can’t totally eliminate all the obstacles, but the biggest ones need to be addressed head on.

 

* Plan for and create short-term wins. Since real transformation takes time, wavering of the momentum and the onset of disappointment are real. In successful transformation, leaders creatively plan and achieve short-term gains which people will be able to see and appreciate, and celebrate. Commitments to ensure short-term triumphs help keep the urgency alive. This provides proof that efforts are working, and adds to the motivation to keep the effort going.

 

* Consolidate improvements and keep the pace moving. Never declare victory too soon. A premature declaration of victory kills the momentum, thus allowing the powerful forces of tradition to regain control. Use the feeling of victory as a motivation to delve deeper into the organization, to explore changes to the culture, to fine tune systems, to inspire people to newer and higher heights of action. Change leaders must go into the process of thinking that their efforts will take years to accomplish.

 

* Institutionalize the new systems or approaches. In the ultimate analysis, the fruit of the pudding is in the eating. Show people how the new approaches, behaviors and attitudes have helped improve performance. Change sticks when it becomes a part of our everyday life. Until new behaviors are observed and rooted in social norms and shared values, they are subject to degradation as soon as the pressure for changed is removed.

 

The author: Henry S. Tenedero is the president of the Center for Learning and Teaching Styles, an affiliate of the International Learning Styles Network, based at St. John’s University in New York. He is a graduate of the AIM Masters in Development Management and of the Harvard Graduate School for Professional Educators. He is the author of the following books: Cooking Up A Creative Genius; The HI CLASS Teacher, Breakthrough Ideas in Education; and Using Passion and Laughter in Your Presentations. He can be reached at htenedero@yahoo.com

FOUR SAMPLE HBS ESSAYS, WITH COMMENTS

Monday, July 9th, 2007

ESSAY 4 — Changing The Family Business

In 1995, during the second year of my internship with Mogul Investment Bank (MIB) in New York, my father was diagnosed with lung cancer, and told he had 6 months to live. My father owned a sporting goods store in Queens. In the next two months, I was able to hire a store manager, add a bill paying system, and educate my mother to run the store alone. My father died four months after the initial diagnosis.

I first used contacts at MIB to obtain a definitive diagnosis of my father’s cancer from world-famous specialists at Sloan Kettering Hospital. After consultation with them, my family elected to peruse a ‘care’ not a ‘treatment’ course for the cancer. That decision gave us more time to focus on preparing my mother to take over the business rather than ‘fight’ the cancer. Through a local priest, I located a recent immigrant from Greece (our own ethnic heritage) who was smart and happy to have the manager’s job. He was a lucky hire.

I spent a month training the new manager and going through the old records. (I took an unprecedented three-week leave from MIB and moved back home.) My father was able to help a little, but he soon became too sick. I computerized the bill paying system, and concluded that computerizing the inventory was not worth it. My mother had worked in the store in the past (as had I), and I was able to make her feel comfortable about taking over by making her a collaborator in the reorganization. Also working in the store was a way to take our minds off my father’s illness, and my father was pleased to know that my mother would be financially secure and the store would go on. [word count–297]

Comment :
‘Wild card’ good answer in which the facts speak for themselves without much need of ‘buzz word’ embellishments or analysis. We are impressed here most by the writer’s character and his strong family background. Although working in a blue-chip investment banking internship, the writer takes an ‘unprecedented’ three-week leave to deal with a family crisis. Not many people would leave a top Wall Street job to move back to the ‘old neighborhood’ and immerse themselves in a small family business. We are also impressed by the writer’s apparent competence, maturity, and confidence. After all, hiring someone to manage a small business, and training someone else to ‘own’ it, are not skills taught at Wall Street investment banks. The decision not to aggressively fight the cancer, made after consultation with leading experts, is also powerful and ‘counter-intuitive’ to Wall Street and HBS types, but correct under the circumstances. That kind of authentic and ‘wisdom-laden’ detail scores super high with admissions readers (and normal readers too). The answer gains from its business-like recital of both the practical and psychological issues: hiring the manager through the local priest, organizing a bill paying system, deciding early to ‘accept’ his father’s death not fight it, the recognition that working in the store helped the family deal with their grief, his father’s pleasure at seeing his wife taken care of after his death. The set-up is stated quickly in the first paragraph, and what follows is a narrative containing both facts and insights, each of which illustrate ’specifically’ what the writer did to help an organization change. We are left with a picture of a high-functioning, caring, out-of-the-box thinking and strong family values young man, but the power of the essay is that is shows us those traits through good specifics rather than just telling us. Many writers baldly state “I am determined, hard working, and believe in truth and justice . . . .” but the trick is provide the unique and personalized details that show those things, and this writer has done it.

FOUR SAMPLE HBS ESSAYS, WITH COMMENTS

Monday, July 9th, 2007

CHANGE ESSAY 3 — Savvy IT Consultant With Perhaps Too Much Attitude

As an Information Technology consultant to a major state’s Department of Motor Vehicles [DOMV], I led a 22 person cross-functional decison team (technical and management) in selecting a single vendor (from six) for a $10 million ‘call center’ upgrade.

My first hurdle was credibility. I was a twenty-eight year old consultant and most of the DOMV managers were older, sometimes by 10 years or more. I was extremely respectful to everyone, even going so far as to call senior people ‘Mr.’ or ‘Ms’ until asked to use their first name. I also made it a point of meeting individually with 10 leading managers my first two days on the job and personally asking for their help. Many Motor Vehicle senior people were ‘political’ and I made it a point to respect that as the ‘corporate culture’ (it helped that my Dad had been a state ‘lifer’ although not in this state). But I also confirmed from my consulting company that the very reason we were brought in was to make a merit decision. (This is not always the case.)

After ‘earning’ some good faith, I then made it clear, through weekly memos, technical reports, and meetings, that I was firm about reaching an objective decision. I actually made the process more quantative than strictly necessary. The danger of running this ‘wizard’ show was not getting full information about each department’s needs, but I tried to do that informally. Also, my clear objectivity ‘freed’ up the internal technical people, who proved very helpful.

When disagreements emerged, I resorted to an ‘objective scoring process’ to build consensus. At one point, I had to initiate a second round of scoring. I could have been more of “a people” person but given my age, the internal culture, and the limited task, the ’super straight arrow’ model worked. [word count –303]

Comment:
A paradoxical topic, perhaps more suited to Q. 1 about leadership than this question because this answer is not really about how the writer helped an organization change, it is about how the writer helped an organization change computers, a key difference. One of the charms of this essay, in fact, is the writer’s awareness that he is not going to change this organization, it’s a bunch of Motor Vehicle ’state-lifer’ types, and nobody is going to change that. The writer is smart enough to work around the political culture with his ‘wizard’ show (a great term I had never heard before). The writer is further aware enough to know that possibly he overdid the ’straight arrow’ routine, but it was an acceptable strategy given the situation. Like most good essays (but see below) it gains force by self-awareness. In addition to discussing some business ‘buzz’ words (establishing respect, earning good will, respecting the corporate culture) we also have the author convincingly reflecting on his motives (maybe he was too much a straight arrow, he was putting on a wizard show, he understood the culture because his father had worked in a similar one).

This essay runs a risk that you may not like this guy. He is both technical and crafty at the same time. I like this guy, but I am a little more cynical than the average HBS essay reader, who is more often than not a politcally-correct, therapeutically oriented, do-gooder type with a strong commitment to process. That type of reader might criticize the author for being elitist (he knows best), patronizing (intentionally calling his elders Mr and Ms) and anti-democratic (obscuring the consensus process with a ‘wizard’ show, and bragging about it in the essay). That all sounds a little nutty to me (I’ve worked in state government and know this situation exactly), but I’m not an admissions officer. You could make a strong case, given that possible critique, to change or abandon this essay. If other parts of the app. confirmed the “elitist” “wizard” picture, it could be fatal. Also realize that readers are not Saints and possibly not genius critics either. It is possible for this essay to annoy someone who could not really explain why, but the author would pay the price anyway. The writer does not have the chance to argue back. Personality in an essay is a strong suit, but subtle “attitude” can be deadly. Bear in mind that the subtext of every answer is a picture of you that the reader is drawing. You do get credit for your achievements, but the essays are mostly a way to get beyond your achievements, or more precisely, to use your achievements to show who you are. That is why the directions point you away from the facts and into the process. Describe how you were an effective leader, not what you accomplished, list how you helped change an organization, not what the change was, etc.

OK? So would I advise submitting this essay? It would depend on the rest of the app. Usually disturbing traits (bragging, overstatement, lecturing, anger, pay-back, insecurity, fuzziness, immaturity, Pollyanna-ism, whining, shrillness, egotism, sexism) in one essay appear in all the essays. If the alleged elitism and smarmy self-satisfaction (’Oh he is a happy straight arrow isn’t he’) in this essay were isolated, I would go with it. I still think it’s a strong essay. If it were all over the app., I would hold an intervention with the writer and his friends and family to cure it.
By the way, do not consider the discussion of the ‘personality’ given off by an essay to be an interesting side-bar. The ‘voice’ of your essay (to use the technical rhetorical term, e.g. its personality, its sound, its human-ness) is very important, and in close cases, it can be determining. And the scary part is that sometimes a very negative trait like anger can be cured over the course of seven essays by making 30 minutes worth of revisions (’Hey, cut all that angry stuff’) and that 30 minutes can determine your admission fate.

FOUR SAMPLE HBS ESSAYS, WITH COMMENTS

Monday, July 9th, 2007

CHANGE ESSAY 2 — Same Situation - Turning Salesmen Into Consultants - Seen From The Trenches

In 1991, Monitor Software’s (MS) management understood that real growth was going to come from adding the sale of ‘consulting services’ to their core product: specialized data-base software. As one of four consultants from Condor Consulting assigned to help make this transition, my challenge was to guide the government accounts sales force into selling consulting engagements as well as products.

Because the government account sales force already perceived itself as successful, the first thing I had to do was explain why a ‘relationship building’ approach was needed for long term profitability. I met with each member of the 30 person sales force in person for one-hour and from these meetings I developed a 10-day “Change In Mission” training program. Also, as the field specialist, I accompanied sales people on sales calls and showed them how to qualify sales leads into real consulting opportunities.

Because closing a consulting ‘contract’ was more complex and prolonged than selling a product, I also suggested a new profit plan to accommodate the changes. I also built in other standard ’salesmen’ incentives such as premiums, bonuses, and prizes which were new to MS. In two years, the software consulting practice at MS grew from zero to $ 8 million. Looking back, one key was redesigning the compensation package, and selling that idea to MS management. Management thought the package too ‘rich’ but I stressed that they were asking the sales force to ‘change’ dramatically, and this also required some radical ‘re-thinking’ on their part. They still balked, and I suggested a pilot program for volunteer early adapters. That worked, and soon the benefits became clear to the sales staff and management. [word count– 272]

Comment:
A good companion piece to Essay 1 since this guy was a junior member of the same team. Good set-up, fast but maybe a little too curt (might be hard to understand if you had not read Essay 1). The body mixes lots of details with the usual “change buzz-set” [explained the need for change, held meetings, listened to feed-back]. The writer also shows an attractive variety of skills, including designing compensation packages and accompanying the MS sales force as a guide, plus dreaming up the pilot program. (When our writer acted as guide to the MS sales force it no doubt struck the funny bell for all you Big Consulting firm types. This guy had never sold anything.) Be that as it may, this is a very solid piece of work which touches a lot of bases, deals with a dead-on ‘change’ situation, and crams in a lot of specifics and buzz terms. In many ways it is a better essay than 1, since the specifics are more telling and detailed. That is the pay-off. Note that an entire essay could have been written by this writer about how he ‘changed’ management’s mind about the compensation package, but since the other specifics are so strong, it was probably better to go with a wider approach. As a rule, though, the more narrow topic is better. This candidate represents the very solid, very smart, non-charismatic young worker bee that is the backbone of HBS. The writer of 1 represents the extraordinary top 15 percent, but this could be judged the superior essay. In truth both essays are outstanding.

FOUR SAMPLE HBS ESSAYS, WITH COMMENTS

Monday, July 9th, 2007

CHANGE ESSAY 1 — Turning Programers Into Consultants

What specifically have you done to help a group or organization change? (300 word limit)

In 1990 as a senior associate at Condor Consulting, I headed a four person Condor team for two years at Monitor Software (MS), a mid-size firm which sold data-base management software products. Our mission was to convince 120 key MS programmers and engineers to sell MS consulting services as a new ‘product,’ in addition to their old engineering and programming tasks. These valued and long-term employees were not sales oriented and were comfortable with the status quo. Also, they were committed to finishing their current projects, not adding to them. I helped plan several company meetings and question-and-answer sessions to share the company’s new vision. I explained the need for MS to change in order to remain competitive. But many MS programmers and engineers, at the end of our first orientation ‘phase’ (6 months), were not committed to the change. After carefully assessing these meetings with my own ‘change’ team, I told senior management the original plan would take 3 years instead of 15 months. We had to hire new people, deal with winning over more recruits, and craft an exit strategy for those unwilling to join.

Over the next two years 70 percent of the initial target audience signed on, and 30 percent were transferred, quit, or let go. The new consulting ‘business’ became 25 percent of MS’ total revenues.

Executing lay-offs at the same time as making new hires was hard. So was integrating new hires into this roiling environment. My team’s success was based on (i) open communication, (ii) a willingness to change the first plan, (iii) hiring outplacement and recruitment experts (after a failure of trying this in-house) and (iv) constantly sharing the new vision and benefits. Although we revised the ‘change’ plan, we never waivered in our ultimate commitment to it–and it showed. [word count– 300]

Comment:
Not a pretty picture at MS, but a classic change essay with great content and adequate execution and analysis. The essay deals with a key change situation: veteran, skilled employees must adapt to an additional function: selling consulting services rather than just products. Reclusive engineering types must start selling themselves, an impossible transition for a substantial minority. The writer spearheads the change. The set up is adequately described, followed by the the buzz-word filled analysis (explained our vision, valued feedback, gave credit to resistance, recognized early mistakes, hired experts, showed our commitment to change). While the analysis is cursory, and repetitive, what gives this essay power is the underlying explosiveness of the situation, a real blood bath (30 percent firings) and for the survivors, a top-down change that nobody really welcomed. What comes through by implication is that the writer is tough, smart, and a natural leader. He is ‘compassionate’ not so much by nature, but by training. A perfect HBS type. He knew what you are supposed to do in such a situation (hold meetings, explain the change, listen to resistance) but that is where the book learning stopped and reality took over. All that jazz did not really work–at least it did not work as originally planned. Time for Phase Two: extend the deadline, keep up the ‘vision’ drill, fire people, and hire replacements. The detail about out-sourcing the hires and fires, after failing to do it in-house, is powerful and telling. So is last sentence about being committed to change, and showing that commitment. Within the context of this essay, it rings true, and you can almost picture the writer heading the entire two-year operation in a collected, firm, intelligent, by-the-book business-like way.

More condensed writing and less repetition could have opened some space to screw in further powerful details, but the big picture comes through, and the situation is compelling. The writer touches all the right bases, and the essay scores high.